North America: Frequently Asked Questions
Buying and Building Dana Products
Who do I contact regarding technical or field service support?
Please contact your Dana representative at 1-877-777-5360 for additional information.
How do I buy genuine Dana components?
Commercial truck makers (OEMs) are welcome to buy Dana parts directly from us. Or, contact your Dana representative to help find an Authorized Service Center or warehouse distributor stocking genuine Dana products.
How do I contact a Dana engineer about building your products into our trucks?
Contact the Dana representative assigned to your account. See the directory for names and phone numbers.
How do I find part availability?
To check immediate availability of our genuine Spicer® service parts and SVL aftermarket parts, please visit http://spicerparts.com/availability.
How do I get application approval to build a truck or drivetrain with Dana parts?
Please contact your local Dana representative for more information on application approvals for Spicer axles, brakes, driveshafts, and tire management products, or utilize our online tools to support you at www.cvsengineering.com.
My customer is looking for a different axle ratio than my stock truck is equipped with. Can you help me change out the axle ratio?
We can! For more information about our Spicer Ratio Flexibility Program designed to help dealers close sales of stock vehicles that otherwise might be in jeopardy, because axle ratios in those vehicles do not meet the customer's requirements, please visit http://spicerratioflex.com/.
Who do I contact regarding aftermarket parts?
Please contact your Dana representative at 1-800-621-8084 for additional information.
How can a truck buyer ensure that original warranty coverage will continue?
Continued warranty coverage is ensured by the following:
- The vehicle continues in the vocation for which it was originally covered. For example, an on-highway truck converted to severe duty service would not continue to be covered by its original on-highway warranty.
- The vehicle drivetrain is not subjected to abusive driving techniques or habits. See the Dana Warranty Guide for specific precautions.
- Usage of and adhering to proper drain/fill intervals of approved lubricants – particularly Dana-approved synthetic lubricants – are essential for preserving extended warranty coverage. Installing genuine Dana aftermarket replacement parts is essential for maintaining original warranty coverage.
Is there a place where I can find more service-related tools?
View valuable tools such as service literature, handy calculators, Spicer® Anglemaster® tools, and other aftermarket programs at https://spicerparts.com/tools.