Warranty

We keep our customers on the road with long-lasting, durable products that offer extended life, reduced maintenance, and better overall performance. Please explore below, or contact your OEM for submission guidelines and further information on how Dana can support you through the warranty process.

Dana Warranty System for OEMs
Easily enter and track all types of warranty claims through the Dana Warranty System.
• Click here to enter the Dana Warranty System 

Dana Warranty
• Spicer Warranty Manual Rev. 1 (PDF)
• Spicer 2012 Warranty Guide (PDF)

The combined use of the Dana Commercial Vehicle Warranty Manual and the Dana Commercial Vehicle Warranty Guide expresses Dana time and mileage warranty coverages for the Dana products. Dana warranty training is also available to assist dealers in understanding and identifying vocation coverage and warranty parameters. See your Dana Representative for details.

Dana Commercial Vehicle Warranty Guide
Dana component warranty is identified using the Dana Warranty Guide. The Warranty Guide explains Dana vocation definitions, component time and mileage limits per vocation, aftermarket component / part warranties, and extended purchase warranty options.

Dana Commercial Vehicle Warranty Manual
The Dana Warranty Manual documents the specifics of Dana product warranty. This manual includes: 
 
• Product Warranty Statements for Commercial Vehicle Product Group of Dana Warranty terminology  
• Warranty programs   
• Claim procedures and claim information  
• Important information regarding claim approval  
• Component repair or replacement guidelines 
• Labor hour guidelines (SRTs)  
• Limits, exclusions, and requirements 
• Other important resources  

Dana Extended Protection Plans
Keeping your truck on the road is critical to your livelihood. Dana Extended Protection Plans give you peace of mind knowing that, despite increasing parts and labor costs, or how severe the work conditions are, you can repair your truck to its original standard of quality.

Dana offers Extended Protection Plans for axles, and 100% of parts and labor on all warrantable failures. For a relatively modest investment, you can rest easy, knowing that Dana is there to support you throughout the life of your truck. You choose the protection that meets your needs.

•  Extended Protection Plans for heavy- and medium-duty Steer Axles (PDF)
•  Extended Protection Plans for heavy- and medium-duty Drive Axles (PDF)
•  Spicer Extended Protection Plan Reg. Form  (PDF)

Please contact your Dana Representative or call 1-877-777-5360 for additional information.

Training

Critical Resources

FAQs

Find Your Dana Representative.
Find the answers you need to some of the most commonly asked questions. For further information, please contact your OEM or local Dana representative.

Who do I contact regarding technical or field service support?
Please contact your Dana Representative at 1-877-777-5360 for additional information.

How do I buy genuine Dana components?
Commercial truck makers (OEMs) are welcome to buy Dana parts directly from us. Or, contact your Dana representative to help find an Authorized Service Center or warehouse distributor stocking genuine Dana products.

How do I contact a Dana engineer about building your products into our trucks?
Contact the Dana representative assigned to your account. See the directory for names and phone numbers.

How do I get application approval to build a truck or drivetrain with Dana parts?
Please contact your local Dana representative for more information on application approvals for Spicer®  axles, brakes, driveshafts, and tire management products,, or utilize our online tools to support you. www.cvsengineering.com .

How should our truck-buying customers obtain warranty support?
The first line of warranty support is through the truck maker’s dealer network. Dealers and truck buyers have direct access to Dana warranty support. To appeal an OEM decision, please contact your local Dana representative.

If you are an OEM dealer, please access the Dana Warranty System: https://warranty.dana.com

How can a truck buyer ensure that original warranty coverage will continue?
Continued warranty coverage is ensured by the following:

• The vehicle continues in the vocation for which it was originally covered. For example, an on-highway truck converted to severe duty service would not continue to be covered by its original on-highway warranty.
• The vehicle drivetrain is not subjected to abusive driving techniques or habits. See the Dana Warranty Guide for specific precautions.
• Usage of and adhering to proper drain/fill intervals of approved lubricants – particularly Dana-approved synthetic lubricants – are essential for preserving extended warranty coverage.
• Installing genuine Dana aftermarket replacement parts is essential for maintaining original warranty coverage.
  

Who do I contact regarding aftermarket parts?
Please contact your Dana Representative at  1-800-621-8084 for additional information.

Aftermarket

At Dana, we offer the top-tier Spicer^® aftermarket products that adhere to rigid OE manufacturing specs for optimal performance and reliability, as well as the expert support you need to maximize the return on investment for your commercial vehicle.

Our expanded field sales and service organization is focused on the more than 4,000 commercial vehicle OEMs and dealerships across the United States, Canada, and Mexico.We have more than 100 professionals available to serve the industry, including dedicated applications and engineering contacts, as well as more than 20 field-based service representatives with an average of 25 years of experience in the industry.

With a long-term strategic plan in place that helps us closely monitor market trends, we are staying in tune with the needs of fleet operators while maintaining a focus on being the world's driveline technology forerunner.